Terms and Conditions

Gina Santos, MSW, RSW, Psychotherapist

Thank you for visiting my website. These terms and conditions outline how this website may be used and describe the expectations for individuals accessing my services in person or online. By using this website, booking an appointment, or receiving services, you are agreeing to these terms. If you have any questions, you may contact me at gina@ginasantos.com.

Use of This Website

The information on this website is for general educational and informational purposes only. It is not intended to replace professional mental health, medical, or legal advice. Reading this website does not create a therapist and client relationship. A formal therapeutic relationship begins only after the initial session and informed consent process are completed.

Booking and Payment

Appointments are scheduled through Jane, a secure online booking system used by Canadian health professionals. Through Jane, you may schedule, reschedule, or cancel appointments.

Fees for services are clearly listed at the time of booking. Payment is made through Jane or in person at the time of the session. The current fee for individual therapy is 170 dollars per 60 minute session.

If you have questions about the booking process or fees, you are welcome to reach out before your appointment.

Cancellations and Missed Appointments

Your appointment time is reserved specifically for you. If you need to cancel or reschedule, please do so through Jane or by contacting me directly. Missed appointments or late cancellations may be subject to the full session fee. Specific details are outlined in your service agreement at the start of therapy.

Services and Scope of Practice

I provide psychotherapy services as a Registered Social Worker in Ontario. Services are delivered within the scope of practice defined by the Ontario College of Social Workers and Social Service Workers. Therapy is voluntary, and you may ask questions, request changes, or end services at any time. If your needs fall outside my scope or training, I will discuss alternative options and offer referrals when appropriate.

Online Services

Online sessions are provided through a secure, encrypted video platform that meets Canadian privacy standards. It is your responsibility to choose a private location where you feel safe and able to participate. Online therapy is available to Ontario residents only.

Confidentiality

Confidentiality is an essential part of therapy. Your information is kept private except in circumstances required by law. These include concerns about harm, child protection, court orders, or professional obligations. The limits of confidentiality are reviewed during your first session so that you have a clear understanding of your rights.

Use of Jane

Jane securely stores personal and administrative information required for booking and payment. Clinical records are kept separately within a secure electronic health record. Jane complies with PHIPA and Canadian privacy requirements. You may request access to your information at any time.

No Emergency Services

This practice does not provide emergency or crisis response. If you are in immediate danger or require urgent assistance, please contact emergency services or go to your nearest emergency department.

Intellectual Property

All website content including text, graphics, and images is the property of Gina Santos Psychotherapy unless otherwise stated. Content may not be copied or reproduced without permission.

Changes to These Terms

These terms may be updated as needed to reflect changes in practice, legal requirements, or technology. The most current version will always be available on this website.

Contact

For questions about these terms, please contact:
Email: gina@ginasantos.com
Phone: 226 455 5365