Fees and Policies

Session Options

• Individual Therapy: 60 minutes
• Initial Consultation: Free 20-minute virtual consultation

Sessions are offered in person in Strathroy and London, Ontario, and online across Ontario through a secure, PHIPA-compliant platform.

Fees & Payment

Fees & Payment

Payment of $170 is due at the time of the session by e-transfer to gina@ginasantos.com, or by cash.

Receipts are provided immediately after each appointment and can be submitted to your insurance provider under “Registered Social Worker, Psychotherapist (RSW)” if covered by your plan. I am able to submit directly to some extended health benefits companies. Please inquire about your specific provider.

Therapy may be partially or fully covered by:

• Extended health benefits (under Registered Social Worker)
• Employee Assistance Programs (EAPs)
• Health Spending Accounts

I encourage clients to check with their provider before the first session to confirm eligibility.

Sliding Scale

A limited number of sliding scale spaces are available for clients who may be experiencing financial strain. Please reach out if you would like to discuss whether a reduced fee may be appropriate for your situation.

Cancellation Policy

Your time is reserved specifically for you.
If you need to reschedule or cancel an appointment, please provide at least 24 hours’ notice to avoid a late cancellation fee.

Exceptions are made for emergencies or sudden illness – life happens, and I understand.

Confidentiality

All sessions are private and confidential in accordance with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and the Personal Health Information Protection Act (PHIPA).
Confidentiality may be broken only in situations where required by law; such as if there is risk of harm to self or others, or if a child or vulnerable person is at risk.

Accessibility & Inclusivity

Everyone deserves care that honours their story and humanity.

My Commitment

I am committed to creating a welcoming, inclusive, and accessible environment for all clients.
Every person, regardless of background, identity, or experience, deserves to feel safe, respected, and supported in therapy.

My approach is grounded in compassion and curiosity.
I strive to provide care that honours diversity, recognizing that each person’s story is shaped by unique experiences and contexts.